All workers are to maintain respect for client confidentiality at all times. In any discussion of a client, workers need to remain aware that this is privileged, sensitive and personal information that must be treated with respect.
The safety and wellbeing of clients and community members is our priority. Workers may be legally bound to disclose health and other personal information if they have reasonable grounds to believe that:
- Information given indicates potential or intent to harm others or self or commit a criminal act.
- Information given results in the disclosure of a child protection issue.
In the case of either of the above, workers are to discuss their concerns with their supervisor immediately. In the case of suspected child abuse, workers should consult the Child Protection Policy.
Other circumstances that limit a client’s right to confidentiality and privacy include:
- When the client is under the age of 16 years, in which case parents legally have the right to know what happens in counselling (see Working with Children and Young People Policy).
- Where use or disclosure is required by law, such as through a court order
Clients have the right to make a complaint about their treatment in regards to how their privacy has been managed by AGA. Workers are required to make clients aware of this right.
Clients can lodge their complaint in writing to:
ATT: Executive Director , A Gender Agenda, PO Box 4010 , Ainslie, ACT 2602